Sending emails via the internal service in WriteUpp
In WriteUpp, you can send outbound emails via the internal email service provided by WriteUpp.
The benefits of using the internal email service in WriteUpp:
there’s no set-up or technical knowledge required
your messages are encrypted in flight via SSL
your messages benefit from enhanced deliverability, so there’s less chance of them ending up in spam or junk folders
your messages will appear From: “Your Practice Name”, so that your clients know who the sender is
you’ll never miss a reply, as the “reply-to” email address specified in your outbound messages will be the practice email specified in Settings -> Organisation
When you use the internal email service in WriteUpp, messages will appear in the recipients inbox “From” whatever name you have specified in Settings -> Organisation:
and replies to your outbound messages will be routed through to your practice email address, also specified in Settings -> Organisation (see above).
If you want see how it works and what your clients will receive in their inbox, we'd suggest sending a message to yourself (ideally to a different email address to the one specified in Settings -> Organisation).
Please also note that replies to emails sent from WriteUpp do not come back into WriteUpp or save to the patient's record.
The benefits of using the internal email service in WriteUpp:
there’s no set-up or technical knowledge required
your messages are encrypted in flight via SSL
your messages benefit from enhanced deliverability, so there’s less chance of them ending up in spam or junk folders
your messages will appear From: “Your Practice Name”, so that your clients know who the sender is
you’ll never miss a reply, as the “reply-to” email address specified in your outbound messages will be the practice email specified in Settings -> Organisation
When you use the internal email service in WriteUpp, messages will appear in the recipients inbox “From” whatever name you have specified in Settings -> Organisation:
and replies to your outbound messages will be routed through to your practice email address, also specified in Settings -> Organisation (see above).
If you want see how it works and what your clients will receive in their inbox, we'd suggest sending a message to yourself (ideally to a different email address to the one specified in Settings -> Organisation).
Please also note that replies to emails sent from WriteUpp do not come back into WriteUpp or save to the patient's record.
Updated on: 21/01/2025
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