Articles on: Patient Communication

What are the default SMS appointment communication templates?

The default SMS appointment communication templates defined within WriteUpp are:


  • New appointment
  • New recurring appointment
  • Change appointment
  • Delete appointment
  • Delete recurring appointment
  • Appointment reminder 
  • New video consultation
  • Recurring video consultation
  • Video consultation reminder



The default content of each of these is listed below:


New appointment


Appointment Confirmation from ##MAINUNIT## for ##FROM## on ##DATE## ** DO NOT REPLY TO THIS TEXT **


New recurring appointment


Appointment Confirmation from ##MAINUNIT## for ##FROM## on ##DATE## - this is a recurring appointment ** DO NOT REPLY TO THIS TEXT **


Change appointment


Your appointment at ##MAINUNIT## has changed to ##FROM## on ##DATE## ** DO NOT REPLY TO THIS TEXT **


Delete single appointment


Your appointment at ##MAINUNIT## for ##FROM## on ##DATE## has been removed ** DO NOT REPLY TO THIS TEXT **


Delete recurring appointment


Your appointment at ##MAINUNIT## for ##FROM## on ##DATE## has been removed ** DO NOT REPLY TO THIS TEXT **


Appointment reminder


Reminder from ##MAINUNUT## - ##NAME## has an appointment on ##DATE## at ##FROM## DO NOT REPLY TO THIS MESSAGE


New video consultation


Video consultation confirmation from ##MAINUNIT## for ##FROM## ON ##DATE##. Your video link is: ##NEXTAPPVIDEO##. DO NOT REPLY TO THIS TEXT


Recurring video consultation


Video consultation confirmation from ##MAINUNIT## for ##FROM## ON ##DATE##. Your video link is: ##NEXTAPPVIDEO## - this is a recurring appt. DO NOT REPLY TO THIS TEXT


Video consultation reminder


Reminder from ##MAINUNIT## - ##NAME## has a video consultation on ##DATE## at ##FROM##. Your video link is: ##NEXTAPPVIDEO##. DO NOT REPLY TO THIS TEXT





These templates can be quickly and easily customised to your practice, which you can read about here


If, for any reason, you need to revert your communication templates back to the default, you can do this by:


  1. Copying the relevant template text above


  1. Logging into WriteUpp and going to Main Menu -> Settings -> Scheduling -> Appointment Communication


  1. Click on SMS Templates at the foot of the page


  1. Click on Edit alongside the template you would like to change


  1. Paste the copied text into the content field, then click Save template

Updated on: 11/10/2024

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