What are the default SMS appointment communication templates?
The default SMS appointment communication templates defined within WriteUpp are:
- New appointment
- New recurring appointment
- Change appointment
- Delete appointment
- Delete recurring appointment
- Appointment reminder
- New video consultation
- Recurring video consultation
- Video consultation reminder
The default content of each of these is listed below:
New appointment
Appointment Confirmation from ##MAINUNIT## for ##FROM## on ##DATE## ** DO NOT REPLY TO THIS TEXT **
New recurring appointment
Appointment Confirmation from ##MAINUNIT## for ##FROM## on ##DATE## - this is a recurring appointment ** DO NOT REPLY TO THIS TEXT **
Change appointment
Your appointment at ##MAINUNIT## has changed to ##FROM## on ##DATE## ** DO NOT REPLY TO THIS TEXT **
Delete single appointment
Your appointment at ##MAINUNIT## for ##FROM## on ##DATE## has been removed ** DO NOT REPLY TO THIS TEXT **
Delete recurring appointment
Your appointment at ##MAINUNIT## for ##FROM## on ##DATE## has been removed ** DO NOT REPLY TO THIS TEXT **
Appointment reminder
Reminder from ##MAINUNUT## - ##NAME## has an appointment on ##DATE## at ##FROM## DO NOT REPLY TO THIS MESSAGE
New video consultation
Video consultation confirmation from ##MAINUNIT## for ##FROM## ON ##DATE##. Your video link is: ##NEXTAPPVIDEO##. DO NOT REPLY TO THIS TEXT
Recurring video consultation
Video consultation confirmation from ##MAINUNIT## for ##FROM## ON ##DATE##. Your video link is: ##NEXTAPPVIDEO## - this is a recurring appt. DO NOT REPLY TO THIS TEXT
Video consultation reminder
Reminder from ##MAINUNIT## - ##NAME## has a video consultation on ##DATE## at ##FROM##. Your video link is: ##NEXTAPPVIDEO##. DO NOT REPLY TO THIS TEXT
These templates can be quickly and easily customised to your practice, which you can read about here.
If, for any reason, you need to revert your communication templates back to the default, you can do this by:
- Copying the relevant template text above
- Logging into WriteUpp and going to Main Menu -> Settings -> Scheduling -> Appointment Communication
- Click on SMS Templates at the foot of the page
- Click on Edit alongside the template you would like to change
- Paste the copied text into the content field, then click Save template
Updated on: 11/10/2024
Thank you!