The default SMS appointment communication templates defined within WriteUpp are:
New appointment
New recurring appointment
Change appointment
Delete appointment
Delete recurring appointment
Appointment reminder
New video consultation
Recurring video consultation
Video consultation reminder
The default content of each of these is listed below.
New appointment
Appointment Confirmation from ##MAINUNIT## for ##FROM## on ##DATE## DO NOT REPLY TO THIS TEXT
New recurring appointment
Appointment Confirmation from ##MAINUNIT## for ##FROM## on ##DATE## - this is a recurring appointment DO NOT REPLY TO THIS TEXT
Change appointment
Your appointment at ##MAINUNIT## has changed to ##FROM## on ##DATE## DO NOT REPLY TO THIS TEXT
Delete single appointment
Your appointment at ##MAINUNIT## for ##FROM## on ##DATE## has been removed DO NOT REPLY TO THIS TEXT
Delete recurring appointment
Your appointment at ##MAINUNIT## for ##FROM## on ##DATE## has been removed DO NOT REPLY TO THIS TEXT
Appointment reminder
Reminder from ##MAINUNUT## - ##NAME## has an appointment on ##DATE## at ##FROM## DO NOT REPLY TO THIS MESSAGE
New video consultation
Video consultation confirmation from ##MAINUNIT## for ##FROM## ON ##DATE##. Your video link is: ##NEXTAPPVIDEO##. DO NOT REPLY TO THIS TEXT
Recurring video consultation
Video consultation confirmation from ##MAINUNIT## for ##FROM## ON ##DATE##. Your video link is: ##NEXTAPPVIDEO## - this is a recurring appt. DO NOT REPLY TO THIS TEXT
Video consultation reminder
Reminder from ##MAINUNIT## - ##NAME## has a video consultation on ##DATE## at ##FROM##. Your video link is: ##NEXTAPPVIDEO##. DO NOT REPLY TO THIS TEXT
These templates can be quickly and easily customised to your practice, which you can read about here.
If for any reason you need to revert your communication templates back to the default, you can do this by:
Copying the relevant template text above
Logging into WriteUpp and going to Main Menu -> Settings -> Scheduling -> Appointment Communication
Click on SMSl Templates at the foot of the page
Click on Edit alongside the template you'd like to change
Paste the copied text into the content box, then click Save template
New appointment
New recurring appointment
Change appointment
Delete appointment
Delete recurring appointment
Appointment reminder
New video consultation
Recurring video consultation
Video consultation reminder
The default content of each of these is listed below.
New appointment
Appointment Confirmation from ##MAINUNIT## for ##FROM## on ##DATE## DO NOT REPLY TO THIS TEXT
New recurring appointment
Appointment Confirmation from ##MAINUNIT## for ##FROM## on ##DATE## - this is a recurring appointment DO NOT REPLY TO THIS TEXT
Change appointment
Your appointment at ##MAINUNIT## has changed to ##FROM## on ##DATE## DO NOT REPLY TO THIS TEXT
Delete single appointment
Your appointment at ##MAINUNIT## for ##FROM## on ##DATE## has been removed DO NOT REPLY TO THIS TEXT
Delete recurring appointment
Your appointment at ##MAINUNIT## for ##FROM## on ##DATE## has been removed DO NOT REPLY TO THIS TEXT
Appointment reminder
Reminder from ##MAINUNUT## - ##NAME## has an appointment on ##DATE## at ##FROM## DO NOT REPLY TO THIS MESSAGE
New video consultation
Video consultation confirmation from ##MAINUNIT## for ##FROM## ON ##DATE##. Your video link is: ##NEXTAPPVIDEO##. DO NOT REPLY TO THIS TEXT
Recurring video consultation
Video consultation confirmation from ##MAINUNIT## for ##FROM## ON ##DATE##. Your video link is: ##NEXTAPPVIDEO## - this is a recurring appt. DO NOT REPLY TO THIS TEXT
Video consultation reminder
Reminder from ##MAINUNIT## - ##NAME## has a video consultation on ##DATE## at ##FROM##. Your video link is: ##NEXTAPPVIDEO##. DO NOT REPLY TO THIS TEXT
These templates can be quickly and easily customised to your practice, which you can read about here.
If for any reason you need to revert your communication templates back to the default, you can do this by:
Copying the relevant template text above
Logging into WriteUpp and going to Main Menu -> Settings -> Scheduling -> Appointment Communication
Click on SMSl Templates at the foot of the page
Click on Edit alongside the template you'd like to change
Paste the copied text into the content box, then click Save template
Updated on: 07 / 07 / 2022