Articles on: Patient Communication

What happens if I run out of text credits?

If your SMS credit balance reaches zero:

SMS confirmations and reminders will no longer be sent to clients
Direct Messages and Smart Forms (with SMS access codes) cannot be sent
Online Booking identity verification via SMS will be disabled

Low Credit Warning


When your balance drops below 50 SMS credits, you'll receive a low credit notification.

To view this alert, simply click on your username in the top-right corner of WriteUpp:



We recommend topping up promptly to avoid disruption to your communications.

Updated on: 23/05/2025

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