What happens to a Direct Message after it's been opened?
Once a Direct Message has been opened for the first time, an expiry limit (predefined by you), will 'kick in'. The expiry limits available are:
Never
1 hour
1 day
1 week
The recipient will always be able to access the contents of a Direct Message sent with an expiry of 'Never'. However, if an expiry limit is selected, the message and any documents it contains will not be available to the recipient after the set period.
The expiry limit is set within the Direct Messages model:
Once the recipient opens the link to access the message, they will be able to see when the message expires. They will have access to the content until the date shown.
You can also view this information in WriteUpp. After the Direct Message has been sent, head to the Messages tab of the Patient Summary and open the message. You will be able to see the expiry limit within the Message Summary:
If a recipient tries to access an expired Direct Message, they will be taken to a page informing them that the message no longer exists.
Expired messages will continue to be visible in the Messages tab of the Patient Summary. The status indicator next to Message Summary will include an "Expired" tag.
If the information contained within the message needs to be sent again after it has expired, a new Direct Message will need to be created.
Never
1 hour
1 day
1 week
The recipient will always be able to access the contents of a Direct Message sent with an expiry of 'Never'. However, if an expiry limit is selected, the message and any documents it contains will not be available to the recipient after the set period.
The expiry limit is set within the Direct Messages model:
Once the recipient opens the link to access the message, they will be able to see when the message expires. They will have access to the content until the date shown.
You can also view this information in WriteUpp. After the Direct Message has been sent, head to the Messages tab of the Patient Summary and open the message. You will be able to see the expiry limit within the Message Summary:
If a recipient tries to access an expired Direct Message, they will be taken to a page informing them that the message no longer exists.
Expired messages will continue to be visible in the Messages tab of the Patient Summary. The status indicator next to Message Summary will include an "Expired" tag.
If the information contained within the message needs to be sent again after it has expired, a new Direct Message will need to be created.
Updated on: 18/03/2025
Thank you!