Articles on: Patient Communication

Can I resend an appointment communication to a patient?

From the release on WriteUpp web v2.13.7, you have the option to resend some messages from WriteUpp at the click of a button.  

If a patient contacts to you to advise that they have not received an appointment communication from you, and you can see the message listed on the Messages tab of the Patient Summary, you can quickly and easily resend it to them.

To do this, find the patient in question within your instance of WriteUpp and navigate to the messages tab of the patient summary.

Find the message you'd like to resend and click on the date to open it.

You'll then see a Resend button at the bottom of the screen:

Click on Resend, and then OK to confirm that you'd like to resend the message.

After clicking OK you'll be taken back to the messages tab of the patient summary where you'll see an additional entry for the resent message.

Note:  This functionality will resend the original message exactly as it was, it's not possible to make any changes to either the content or the recipient here. If the message was not received because the mobile number or email address was incorrect, add the correct details to the Patient Summary. You could then copy the content of the failed message and go to Create -> Message. Chose either email or SMS, paste the content of the message into the content field and send it to the correct address/number.

You can read more about manually sending messages here.

Updated on: 20/06/2022

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