Articles on: Patient Communication

How do I add location information to my appointment communications?

If you practice from multiple locations and have these set up within WriteUpp, you might want to add information relating to the location of an appointment to your appointment communications.  

You can add the following information on locations to a message:

Next Appointment Location Name - ##NEXTAPPLOCNAME##
Next Appointment Location Address - ##NEXTAPPLOCADDRESS##
Next Appointment Location Postcode - ##NEXTAPPLOCPOSTCODE##
Next Appointment Location Phone - ##NEXTAPPLOCPHONE##

These can be found by clicking on the VAR dropdown when editing your SMS or email templates:

These variables will capture the information entered within Settings -> Organisation, so you'll need to make sure you've completed all the fields when adding your locations:

The variables will then appear within the body of your templates, like in this email confirmation below: 

When a patient receives the message, it will contain information on the appointment location:

Updated on: 20/06/2022

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