How do I add SMS templates for appointment communications?
There are a number of default SMS templates pre-defined within WriteUpp for use with confirmations and reminders, but you can add as many others as you would like.
Go to Settings -> Scheduling -> Appointment Communication:
Click on SMS Templates at the foot of the screen:
Click on +Add Template:
Complete the template details, to include a template name and content.
Adding variables is a great way to customise your appointment templates! Variables are populated with the relevant information when the communication is sent:
Then hit Save Template
You will see your new template in the list, and be able to choose it from the Message template dropdown when creating an SMS communication trigger.
You can also manage SMS templates when creating and editing an appointment communication. If you select SMS from the 'Method' dropdown and then click the Manage Templates link next to the 'Message Template' dropdown, this will take you to the screen where you can edit and create new SMS templates:
To add an SMS template:
Go to Settings -> Scheduling -> Appointment Communication:
Click on SMS Templates at the foot of the screen:
Click on +Add Template:
Complete the template details, to include a template name and content.
Adding variables is a great way to customise your appointment templates! Variables are populated with the relevant information when the communication is sent:
Then hit Save Template
You will see your new template in the list, and be able to choose it from the Message template dropdown when creating an SMS communication trigger.
You can also manage SMS templates when creating and editing an appointment communication. If you select SMS from the 'Method' dropdown and then click the Manage Templates link next to the 'Message Template' dropdown, this will take you to the screen where you can edit and create new SMS templates:
Updated on: 11/10/2024
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