Articles on: Integration FAQs

Here we have gathered a few frequently asked questions about the integration. Don’t see the answer you’re looking for? Grab us for a live chat or message us at and we’ll be happy to help!

Is there a cost to using the integration?

The only costs are those associated with the scan itself, paid for by the patient. There is no charge to you from either or WriteUpp for using the integration.

Where are the centres located?

At the moment, the centres are mainly located in the UK although plans are in place to expand the network across Europe and the USA. You can search for an available scan location here.

I want to update the title, first name or last name of my user for the integration. How do I do this?

Unfortunately it’s not possible to update those details once you've connected to You can disconnect and reconnect with a new email address if these details need to be changed.

My patient has already booked an appointment for their scan but I now want to cancel the referral. Can I do this?

No, once an appointment has been booked for the scan, then you can no longer cancel the referral from within WriteUpp. The patient will have to cancel the appointment and then you can delete the referral form from within WriteUpp using the bin icon at the bottom of the page, if you wish.

How does a patient cancel a scan that’s been paid for?

Once a patient has paid for a scan, they’ll need to contact directly to cancel it. This can be done by email on or via phone on +44 (0) 1277 674 889.

Can I make changes to a scan referral that's already been sent?

No, but if the patient has not paid online for their scan yet, you can cancel the referral from WriteUpp and create a new one.

Scan location has been added to my saved referral, but there is no date/time, why?

Some centres won’t allow clients to book directly online. If a client selects one of these centres, they’ll be asked to make payment online and will then be contacted directly to arrange an appointment. This will result in the location of the scan being available before the date/time information. This will be added once the date/time has been confirmed.

How can I check the status of a scan?

Once you’ve sent the referral, we’ll save a copy of it to the Files tab of the patient summary so you’ve got a record of it. If you open the saved referral, you’ll see both the current status of the scan and a booking history to allow you to track the progress through to the report being returned.

Why are there no centres available for my patient to book their appointment into?

We’re sorry to hear that there are no appointments available for your patient to book their scan. Please contact if there are any difficulties booking a scan through the portal.

How do I contact can be contacted directly using an online contact form here, via, or on 01277 674 889. The team are available Monday –Friday, 9am–5pm.

You can also see's frequently asked questions here.

Updated on: 13/06/2023

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