Articles on: Patient Communication

What are the default email appointment communication templates?

To help you get started, we have added a number of email templates for appointment communications to your account already. The default email appointment communication templates defined within WriteUpp are:


  • New appointment
  • New recurring appointment
  • Change appointment
  • Delete appointment
  • Delete recurring appointment
  • Appointment reminder 
  • New Video Consultation Confirmation
  • New Recurring Video Consultation Confirmation
  • Video Consultation Reminder


The default content of each of these is listed below.


New appointment


Dear ##NAME##


Your appointment is confirmed for ##FROM## on ##DATE##.


If you are unable to attend your appointment for whatever reason please contact us on ##PRACTICEPHONE##.


Regards,


##MAINUNIT##


New recurring appointment


Dear ##NAME##


Your appointment is confirmed for ##FROM## on ##DATE## - this is a recurring appointment.


If you are unable to attend your appointment for whatever reason please contact us on ##PRACTICEPHONE##.


Regards,


##MAINUNIT##


Change appointment


Dear ##NAME##,


Your appointment has been changed to ##FROM## on ##DATE##.


If you are unable to attend your appointment for whatever reason please contact us on ##PRACTICEPHONE##.


Regards,


##MAINUNIT##


Delete single appointment


Dear ##NAME##


Your appointment at ##FROM## on ##DATE## has been removed.


If you would like further information about why this happened please contact us on ##PRACTICEPHONE##.


Regards,


##MAINUNIT##


Delete recurring appointment


Dear ##NAME##


Your appointment at ##FROM## on ##DATE## has been removed.


If you would like further information about why this happened please contact us on ##PRACTICEPHONE##.


Regards,


##MAINUNIT##


Appointment reminder


Dear ##NAME##


This is a reminder that ##NAME## has an appointment on ##DATE## at ##FROM#.


Regards,


##MAINUNIT## 



New Video Consultation Confirmation


Dear ##NAME##,


Your video consultation is confirmed for ##FROM## on ##DATE##.


To access the video consultation, please click on the following link a few minutes before the scheduled time: ##NEXTAPPVIDEO_LINK##.


If you are unable to attend your appointment for whatever reason please contact us on ##PRACTICEPHONE##.


Regards,


##MAINUNIT##


New Recurring Video Consultation Confirmation


Dear ##NAME##,


Your recurring video consultation series is confirmed, with the first appointment for ##FROM## on ##DATE##.


To access the video consultation, please click on the following link a few minutes before the scheduled time: ##NEXTAPPVIDEO_LINK##.


Please note this link covers the appointment above only. Please refer to subsequent appointment reminders for your access links.


If you are unable to attend your appointment for whatever reason please contact us on ##PRACTICEPHONE##.


Regards,


##MAINUNIT##


Video Consultation Reminder


Dear ##NAME##,


This is a reminder that ##NAME## has a video consultation on ##DATE## at ##FROM##.


To access the video consultation, please click on the following link a few minutes before the scheduled time: ##NEXTAPPVIDEO_LINK##.


If you are unable to attend your appointment for whatever reason please contact us on ##PRACTICEPHONE##.


Regards,


##MAINUNIT##


These templates can be quickly and easily customised to your practice, which you can read about here. 


If, for any, reason you need to revert your communication templates back to the default, you can do this by:


  1. Copying the relevant template text above


  1. Logging into WriteUpp and going to Main Menu -> Settings -> Scheduling -> Appointment Communication


  1. Choose Email Templates from the foot of the screen


  1. Click on Edit alongside the template you would like to change


  1. Paste the copied text into the content box, then click Save template


Updated on: 09/09/2024

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