PayPal and Direct Debit Payments
What should I do if my PayPal profile has been cancelled?
If your PayPal profile has been cancelled, you will receive an email from both PayPal and WriteUpp informing you of this. What this means is that PayPal has been unable to take payment for your subscription using the PayPal account that you provided. To resolve this issSome readersIf I pay by Direct Debit what will I see on my bank statement?
Payment from WriteUpp will appear on your bank statement as "GoCardless Ltd" (Our Direct Debit provider). There will also be a reference of "WRITEUPPSUBS" to help you recognise that the payment was us. If you’re on (or have switched to) Stripe Billing, payments will instead appear as “Stripe” on your statement.Few readersHow do you resolve a suspended PayPal user profile?
When you subscribe to WriteUpp we create a PayPal profile for you. This profile describes the service(s) being provided, the price and the frequency of payment. If you have skipped a payment (say, due to an expired card) PayPal will try twice more (over a period of 10 dFew readersCancelled PayPal Profile
You have been directed to this article because PayPal was unable to secure payment for your WriteUpp Subscription (after two failed attempts). You may recall from the previous article that we sent you that when you subscribe for WriteUpp, we set up a payment profile forFew readers
Pricing and Licensing
How do I calculate the price that I will pay?
New Users If you're not currently a WriteUpp subscriber and you would like to know how much it will cost to use WriteUpp, please follow these steps... If you're on a trial, you can head to Settings -Account to see the pricing for each plan available to you: There are 3 available plans to subscribe to. Read more about each plan type here. For Flex or Group, specify how many users you needSome readersDo I have to sign a long-term contract?
We’ve no interest in tying you up with long term contracts. We want you to continue to use WriteUpp because you love it! You pay one month in advance for as long as you want the service. There are no cancellation fees and you can extract your data anytime you want.Few readersWho needs a licence?
Which users require a licence varies depending on your chosen plan. Flex: Every user needs a licence, no matter what role they undertake in your practice. Solo and Group: Only Clinical users require a licence. Non-clinical users do not have a diary in WriteUpp and can be added free of charge on these plans. (Note: Solo is limited to 1 clinical and 1 non-clinical user only) We believe we price WriteUpp very modestly given the breadth of functionality of the system that we offer. FurtFew readersWhat plans can I subscribe to in WriteUpp?
WriteUpp offers three subscription plans to suit different practice sizes and needs. Here’s an overview of each plan and what’s included. Flex The Flex plan gives you full flexibility to add or remove users/add-ons as needed. As you add more users, the cost will increase accordingly. Online Booking is available as an optional add-on for a small additional cost. SMS credits are not included, but you can top these up at any time. All active users on this plan require a licence. On thFew readers
Your Subscription
What technical support is provided as part of the WriteUpp subscription?
Online technical support is available for all users from 09:00 to 17:30 (GMT), Monday to Friday through the following channels: Live chat - Both here within the Help Centre and within WriteUpp itself. Email - support@writeupp.com We have also developed a comprehensive set of Video Guides and a webinar program which takes a more indepth look at specific WriteUpp features.Few readersWhy do I need to unsubscribe?
If you're reading this article it's probably because you have decided to leave us and have asked us to cancel your account. Firstly, we're sorry to see you go but good luck with whatever system you use going forwards. Secondly, apologies but we can't cancel your account for you. When you signed up for WriteUpp you agreed to our Terms of Service, including our Cancellation Policy, which is shown below: We're really not being difficult but we requiFew readersSwitching to Stripe Billing
If you’re currently subscribed to WriteUpp via GoCardless or PayPal, good news, you can now switch your subscription to Stripe Billing! Why switch to Stripe? Stripe offers a faster, more flexible billing experience. You can pay by card, Direct Debit, or Apple/Google Pay, and manage your subscription directly through the Stripe Portal within WriteUpp. Switching to Stripe unlocks the full range of WriteUpp plans, including Solo and Group, which could save you money if you: Regularly useFew readersHow to change between the Flex, Solo and Group plans
WriteUpp offers three plan types - Flex, Solo and Group. Read more about what each plan offers here. Before you start To access all available plans, your subscription must be on Stripe Billing. If you’re currently paying via GoCardless or PayPal, you’ll need to switch to Stripe Billing first. If you haven’t done this yet,Few readers