PayPal and Direct Debit Payments

• What should I do if my PayPal profile has been cancelled?

  If your PayPal profile has been cancelled, you will receive an email from both PayPal and WriteUpp informing you of this. What this means is that PayPal has been unable to take payment for your subscription using the PayPal account that you provided. To resolve this issue: Ensure that you have resolved the problems that you have with your PayPal account. You generally have two courses of action: i) ensure that your existing PayPal account isn't blocked, that your card associaSome readers

• If I pay by Direct Debit what will I see on my bank statement?

  Payment from WriteUpp will appear on your bank statement as "GoCardless Ltd" (Our Direct Debit provider). There will also be a reference of "WRITEUPPSUBS" to help you recognise that the payment was us.Few readers

• How do you resolve a suspended PayPal user profile?

  When you subscribe to WriteUpp we create a PayPal profile for you. This profile describes the service(s) being provided, the price and the frequency of payment.  If you have skipped a payment (say, due to an expired card) PayPal will try twice more (over a period of 10 days) to take payment and then it will cancel your profile. Unfortunately, we have no control over this. This is a PayPal security measure. If you would like to continue using WriteUpp, you will need to resolve the cause of theFew readers

• Unable to complete subscription due to PayPal problem

  You have been directed to this article because we are having a problem setting up your subscription for WriteUpp through PayPal. We use PayPal to process credit card payments for WriteUpp subscriptions because they are a world leader in online payment handling and we feel it provides the best protection both for you as a buyer and us as a supplier. When you subscribe for WriteUpp we set up a payment profile for you with PayPal. This payment profile consists of: an amount a payment day (onFew readers

• Cancelled PayPal Profile

  You have been directed to this article because PayPal was unable to secure payment for your WriteUpp Subscription (after two failed attempts). You may recall from the previous article that we sent you that when you subscribe for WriteUpp, we set up a payment profile for you within PayPal. This payment profile consists of: an amount a payment day (on which recurring payments will be taken) a Profile ID Unfortunately, if there are two consecutive failed attempts to secure payment, PayPalFew readers

Pricing and Licensing

• How do I calculate the price that I will pay?

  New Users If you're not currently a WriteUpp subscriber and you would like to know how much it will cost to use WriteUpp, please follow these steps: Go to our pricing page Specify how many users you need Decide if you want to add "Online booking" to your subscription Your price (excluding VAT) will be displayed Existing Subscriber If you're already a WriteUpp subscriber, follow these steps: Go to Main Menu -Account DetailsSome readers

• Who needs a licence?

  Regardless of who uses WriteUpp in your practice, it gains value and efficiencies as a result of using our software. Consequently, every user needs a licence, no matter what role they undertake in your practice. We believe we price WriteUpp very modestly given the breadth of functionality of the system that we offer. Furthermore, we discount the Per User Price as more users are added!Few readers

• Do I have to sign a long-term contract?

  We’ve no interest in tying you up with long term contracts. We want you to continue to use WriteUpp because you love it! You pay one month in advance for as long as you want the service. There are no cancellation fees and you can extract your data anytime you want.Few readers

Your Subscription

• What technical support is provided as part of the WriteUpp subscription?

  Online technical support is available for all users from 09:00 to 17:30 (GMT), Monday to Friday through the following channels: Live chat - Both here within the Help Centre and within WriteUpp itself. Email - support@writeupp.com We have also developed a comprehensive set of Video Guides and a webinar program which takes a more indepth look at specific WriteUpp features.Few readers

• Why do I need to unsubscribe?

  If you're reading this article it's probably because you have decided to leave us and have asked us to cancel your account. Firstly, we're sorry to see you go but good luck with whatever system you use going forwards. Secondly, apologies but we can't cancel your account for you. When you signed up for WriteUpp you agreed to our Terms of Service, including our Cancellation Policy, which is shown below: We're really not being difficult but we requiFew readers

Frequently Asked Questions

• Pricing & Licencing FAQ's

  Like the rest of WriteUpp, our pricing and licencing is very straightforward. Here are some of the more frequently asked pricing & licensing questions: How do I calculate the price that I will pay? How do I subscribe? How do I subscribe without taking a free trial? (https://help.writeupp.com/en/article/how-do-i-subscribe-withoutSome readers