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Leaving Us?

• Thinking of leaving us?

  It looks like you are thinking about leaving WriteUpp. Before you make up your mind, have a chat one of our experts so that we can talk through any problems or frustrations you might be having, and discuss how we can help you move forward. You can grab us for a live chat by clicking the chat icon in the bottom right hand corner of the screen. Speak soon!Very popular

• What happens to my data if I stop using WriteUpp?

  If you unsubscribe from WriteUpp your account will remain accessible until the expiry date of your subscription. You can see when this date is by going into the account section in settings - see below: If you stop using WriteUpp for whatever reason you can export your data until the expiry date. Thereafter, your account will be closed. Your data will be held for 45 days from this eSome readers

Your WriteUpp Reports

• Can I see examples of the reports/charts?

  Please see below for examples of the reports currently available within WriteUpp. Finance Appointment income by Month Displays income derived from appointments by month: Appointment income by Type Displays income derived from appointments by appointment type and by month ![](https://storage.crisp.chat/users/helpdesk/website/b3b98862bee36800/6889856b-fd8f-4Popular

• What patient/client related reporting is available?

  To analyse, report on or export patient-related information from across your practice click on the menu in the toolbar: and select patients Use the tabbed interface to select the information that you require: ![](https://storage.crisp.chat/users/helpdesk/website/2Some readers

• What financial reporting is available?

  To analyse, report on or export financial information click on the menu in the toolbar: and select Finance: Use the tabbed interface to select the information that you require: ![](https://storage.crisp.chat/users/helpdesk/website/b868511063f5e000/dfbf534a-190f-44Some readers

• What activity/performance information is available?

  To view activity or performance data from across your practice, open the Main Menu top left and choose Activity. From here you can view information on both attended and non-attended activity: For both tabs, you can choose a date range and filter by both appointment type and clinician. If any of these filters are changed, click on the blue Update button to update theSome readers

• Are more reports available?

  The reports function is a relatively new feature so we are expanding the library of reports based on user demand. If you would like us to add a specific report, simply log into WriteUpp and click on the icon immediately to the right of your username, and click Visit Portal: Using the feature request portal will not only provide you with a level of transparency over the requests we receive, it’ll also makFew readers

• What task related reporting can I see?

  To see a view or report of your individual tasks or practice wide tasks click on the menu in the toolbar: and select Tasks: From here you will be able to see both Active tasks and Completed tasks. You also have the option to expand the view so that you can see all tasFew readers

• How do I see the underlying data in a report?

  To access the underlying data in a report just click on the "Grid" toggle at the top-right of the chart You will then see your data presented in grid/table form: At any point your can export the data in a report by clicking on the "Export to CSV" button at the bottomFew readers

• How do I access Reports?

  To access Reports open the main menu at the top left of your screen and select Reports from the listed options. You'll then be taken to the reports available listed across 4 different tabs:Few readers

Importing Data into WriteUpp

• How do I import data into WriteUpp?

  When loading client data into WriteUpp, you can use the data import tool to bulk import your client demographics and create a client record for each one. You can import as many clients as you need, but for security and performance reasons, there is a limit to the number of records you can import at one time, which is 500. If you have more than 500 clients to import, you will be able to do this in batches one after the other as long as each one contains no more than 500 rows. Keep in mindPopular

• How much data can I upload into WriteUpp?

  Within WriteUpp, there is no limit to the amount the amount of data you can store within your instance.  As we are a cloud based service everything is upload to our hosting platform, Microsoft Azure, who don't limit us in the amount of data.  However we do place a restriction on the size of the attachments which you can upload into WriteUpp which is **8mb.  **You can upload as many as you like, but each one must be smaller than 8mb in size.  If you have larger files that you'd like to link toSome readers

• How do I quickly enter a few records?

  As well as being useful for bulk imports (of up to 500 records) the data import tool also provides a neat way to enter a small number of records VERY quickly Just open up the Data Import tool. Type in your data making sure to tab in between each data element and then map the data to the appropriate field in WriteUpp, see below: Once, you've completed the mapping click on IMPORT,Few readers

Exporting Data out of WriteUpp

• Guide to exporting data [Video]

  Here's a video showing how to export data out of WriteUpp: Please note that some on screen elements may have changed since this video was recorded but the process is largely the same!Few readers

• How do I export data out of WriteUpp?

  You can export data out of WriteUpp for your records or for further analysis using our Data Export Tool. The data you can export using this tool is as follows: Patient Demographics Appointments Notes Invoice details When using the data export tool, the formats availFew readers

Reporting and Data FAQs

• How do I set KPI targets?

  KPI targets are set within your Settings. Go to **Settings **-> General and scroll to the bottom of the page. Here you will find 'Business Targets' where your Monthly Target Income can be set. Once you have specified your target we will derive a number of other KPI's for you and display these alongside your actual performance in the Dashboard, which you can access from the maiSome readers

• Can I use Google Analytics with Online Booking?

  Yes, just follow the steps below: Login to the Online Booking Admin Area Go to Settings either in the menu bar at the top or from the quick navigation block at the bottom of the page: Scroll to the bottom of the page and add your Google Analytics tracking code: ![](https://storage.crisp.chat/users/helpdesk/website/659270181c508c00/5aebf828-6350-4c1f-9Some readers

• How do I find old records in WriteUpp?

  If you need to locate old patient records that you have in WriteUpp, you can use the Data Hygiene tool: Go to Tools under "Settings & Tools" in the burger menu Select "Data Hygiene" From here you can search for patients based on the length of time since you last made a material change to their record (i.e wrote a note, created an appointment or completed aFew readers