Connecting your Stripe Account
Connecting Stripe to WriteUpp
Our partnership with Stripe allows us to leverage Stripe's processing abilities to power up your payment management within WriteUpp and provide your clients with a secure, streamlined payment experience. You can find out more about Stripe here. By connecting Stripe to WriteUpp, you can take card payments in person, online and pre-treatment to save time and improve your cash flow. The Stripe connection that we use utilises a type of Stripe account called "Unified", whichPopularHow do I disconnect my Stripe account from WriteUpp?
Connections made before 12th November 2024: If you connected your Stripe account before 12/11/24, you'll be using a Standard Stripe connection. If you'd like to disconnect your Stripe account: Open the Main Menu and choose Integrations & Add Ons Click on Configure underneath Stripe. Click on the red Disconnect Stripe button at the bottom of the page Your account will now be disconnected If you are having issues with Stripe and wish to continue to use yourFew readersSwitching from Stripe Standard to Stripe Unified
To take advantage of the new partnership between WriteUpp and Stripe, which allows us to lower the previous transaction rates that were offered through WriteUpp, we'll need you to onboard a brand new Stripe account using a different connection. These accounts are called "Unified" accounts, whereas before they were "Standard" Accounts. As these are new Stripe accounts, Stripe's standard new account terms and conditions will apply. If you have any concerns about switching accounts, please do getFew readers
Stripe Fees
What rate will I pay with a Stripe unified account?
🇬🇧 If you are taking GBP payments in the UK In Person Payments Using the Stripe Reader S700 or BBPOS WisePOS E Reader - sold separately 1.4% + 10p per successful charge for UK and EEA cards (excluding American Express) 2% + 20p per successful charge for UK and EEA issued American Express cards 2.9% + 10p per successful chargeSome readersStripe Fees - Standard accounts
If you connected Stripe to WriteUpp on or after 12th November 2024, or you have already migrated to Stripe Unified, you can see the fees you can expect to be charged here (https://help.writeuSome readers
The Stripe reader
Connecting a Stripe reader to WriteUpp
Connecting your stripe reader to WriteUpp to take in-person payments couldn’t be easier. Before we begin, it is important to note that the integration only works with two types of reader: BBPOS WisePOS E reader Stripe Reader S700 Unfortunately, any other Stripe reader types are not compatible with the integration. You can purchase a reader from the Stripe website, following the links above. You must also enFew readersStripe reader: Taking payment via the appointment modal
Once you are connected to Stripe Unified and have registered a reader to your WriteUpp account, you can start taking in-person card payments. Please refer to the Connecting a Stripe reader to WriteUpp article for guidance on pairing a reader. One of the places you can initiate a payment from, is the appointment modal in the diary. As long as the appointment has not yet been invoiced, then you can open theFew readersStripe reader: Taking payment from the invoice
Once you are connected to Stripe Unified and have registered a reader to your WriteUpp account, you can start taking in-person card payments. Please refer to the Connecting a Stripe reader to WriteUpp article for guidance on pairing a reader. If an appointment already has an invoice saved for it, then you will need to initiate the Stripe reader payment from the invoice itself.Few readersStripe reader: Taking part payments
If you wish to take in-person part payments in WriteUpp, then you can do so using our integration with Stripe! Before doing so, you must be connected to Stripe Unified and have registered your Stripe reader(s). You can find out how to do that here. There are two ways you can take a part payment, and both are performed from the saved invoice.Few readersTroubleshooting the Stripe Reader
Although we have made integrating your WriteUpp site with a Stripe reader as easy as possible, we understand that issues can still arise. These may include issues with connecting your Stripe reader or failed payments. Errors when connecting your reader Issues with registering a reader: As long as you are putting in the correct registration code for your reader, then you should not have any problems with registering it in WriteUpp. Check the code is correct and that you have includedFew readers
Stripe Online Payments
How do I receive the funds if I take payment via Stripe?
When your clients pay via Stripe, the money will be transferred into your Stripe account. To transfer the money from here to your bank account you need to specify when Stripe makes "payouts". Automatic Payouts Within Stripe the default setting is pre-generated payout schedule which is based upon your geographical location and industry, for most of you, this will be a 7-day rolling schedule. This means that it will take 7 days from funds being received (ie. your customer paying via the StPopularHow do I take a part payment via Stripe?
If your WriteUp account is connected to Stripe, you can take part payments that you've already applied to an invoice, using Stripe. This article explains how to take a part payment via the Online Payment portal. If you have a Stripe reader connected to your site, you can take these payments using the card reader. Click here to learn how.Few readers8 Reasons why you should take online payments using Stripe!
Stripe is the simplest and most cost-effective way to accept payments online. Unlike other payment providers  Stripe was built from the ground up to enable online businesses (like WriteUpp) to integrate payment directly into our software. In many cases you might not even know that you’re transacting through Stripe but they have a long list of very popular clients and partners, including ASOS, LUSH, British Heart Foundation, OpenTable, Fender, Spotify and many more!Few readersWhat happens when my client pays via Stripe?
When your client pays via Stripe, the invoice will be marked as "Paid via Stripe" for you and the name and address of the cardholder will be added to the comment section in case they're different from your client. You will also receive a notification in the top right-hand corner of WriteUpp, letting you know that you've been paid: All payments will be collected into your connectedFew readers
Stripe FAQs
Stripe minimum and maximum payment values
When payments are taken via Stripe, there is a minimum payment amount enforced to take into account the Stripe processing fees, which combine a small fixed amount and a percentage. These amounts are set by Stripe, not WriteUpp, and cannot be changed. The minimum amount you can charge depends on your bank account settlement currency (the currency your bank account uses). Details on the minimum charges for a varietyPopularDo you have a recommended invoice footer for use with Stripe?
You can determine what appears on the footer of your invoices in Settings -Invoice -Layout, under Invoice Footer. To take payment via Stripe, you'll need to include either the Pay Link or Pay Button within your invoice footer, which can be accessed using the VAR dropdown. When using Stripe to take payment, you could add something like:Â Online payment is preferred: PAYINVOICEBUTTON Alternatively, please pay via BACS, as beloSome readersHow are refunds handled in Stripe?
Refunding a Stripe payment should be handled in the Stripe dashboard, it can't be initiated from WriteUpp. To refund a charge via your Stripe Dashboard: Find the charge to be refunded in the payments overview page. Click the … icon to the right of the charge and select Refund payment from the menu that appears. By default you will issue a full refund. For a partial refund, enter a different amount to be refunded. Select a reason for the refund. If you select Other,Few readers