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• How do I create a consent form?

  A consent form is used to capture agreement from your client (or client's next of kin/legal guardian/power of attorney) to a pre-defined set of conditions. If you would like to know more about how this feature might be used in relation to GDPR (General Data Protection Regulation) please take a look at the article below: What should the consent feature be used for? To create your own consent form, followVery popular

• How do I get consent via email?

  Before you can use the consent feature you need to make sure that you have created a consent form. The following article explains how you do this: How do I create a consent form? Once you have created a consent form its very straightforward to get consent via email. Choose an active patient Click on Create -> Consent Select the consent form that you want to use Click on "Consent via EmaiVery popular

• Getting Started with the Form Builder

  To access the Form Builder, go to Settings -> Assessments and click on the green Create New Assessment Form button at the bottom of the screen: From here, you can give your assessment a name and an optional description, before starting to add layouts and fields to your form. You can choose between 2 different layout styles: Full width - where the chosen field will covVery popular

• How do I create a Smart Form?

  Smart forms are created using WriteUpp's Form Builder (just as assessments are), so you'll be able to use any current favourited responsive or custom assessment as a smart form.  Please note that if you still use the old style Classic Assessments, these can't be sent as a smart form.  If you'd like to create a new smart form to send to your patients, you would use the form builder to create this.  You can find more information on building your form here: [Getting started with the Form BuiVery popular

• How do I send a Smart Form to a client?

  Smart Forms are sent via the direct message pathway, so to send a smart form you'll need to have: An email address for the recipient A mobile number for the recipient SMS credits on your account When you send a smart form, the recipient will receive an email containing a link to the online portal, and a SMS containing an access codeVery popular

• How do I get consent in person?

  Before you can use the consent feature you need to make sure that you have created a consent form. The following article explains how you do this: How do I create a consent form? Once you have created a consent form its very straightforward to get consent in person. Choose an active patient Click on Create -> Consent Select the consent form that you want to use Click on "Consent in PersoVery popular

• Obtaining an electronic signature

  WriteUpp's Form Builder contains a number of different field types to allow you to create custom forms for use with your clients. Amongst these field types is the option to insert a Signature field, designed to help you obtain an electronic signature from a client by having them 'draw' a signature in the available space. This field can then be used when either you or your clients are completing a form to capture theVery popular

• How do I add a diagram to annotate to an assessment?

  When building a form using the form builder, you can use an Annotation field to add a diagram which can then be annotated. To do this when either creating or editing an assessment form: Select the layout of your form, then click Add New Field +. From here, select the Annotation field type: You'll then need to give the field a name and choose the image you'd like toVery popular

• Guide to Smart Forms [Video]

  Looking for ways to cut the amount of time you spend completing forms with your patients? With Smart Forms, you simply send the form to your client via Direct Message, they complete it and you review it. Easy. Learn all about it in this helpful explainer video!Popular

• How do I add smart fields to an assessment template?

  Smart fields can be added to a new assessment form template or an existing template within Settings -> Assessments. To create a new assessment form, click on Create New Assessment Form at the foot of the page. To edit an existing custom form, click on the three dots alongside it and choose Edit from the options.Popular

• What are 'smart' fields?

  'Smart' fields are a predefined set of fields available within the form builder, which once completed, can populate the matching field of the client summary. The type of smart fields available are: Title First Name Surname Date of birth (in the format dd/mm/yyyy) Gender Home address City Postcode Language Ethnicity Home phone Work phone Mobile phone Email Next of Kin Name Next of Kin Relationship Next of Kin phone number Next of Kin mobile number Next ofPopular

• What is the Form Builder?

  The Form Builder is a simple tool in WriteUpp that enables you to create your own custom assessments forms. Forms built using the form builder can contain multiple sections and each section can have one of two layouts, either Full Width or Split View: Within a section you can then insert the fields that you require. The available fields are: ![](https://storage.crisp.chat/users/helPopular

• What is the consent portal?

  In WriteUpp we're trying to make it as easy and secure as possible to interact with your clients. To do this we are using the concept of a portal. At this stage our portal is fairly rudimentary and its used for just two things: Gaining consent via email Payment of invoices (via Stripe) In both of these scenarios it relies upon a unique link that is either embedded iSome readers

• How do I edit an assessment template?

  To edit one of your assessment templates: Open Settings -> Assessments Find the assessment that you want to edit, click the 3 dots next to it and select Edit from the menu Make the amendments to the assessment template Click Publish & Exit at the bottom of the pageSome readers

• Can I edit a pre-built assessment form?

  You're able to make changes to any of the pre-built assessment forms that come supplied with WriteUpp, to customise these to your own specifications. To edit a pre-built assessment, you'll first need to duplicate the original form. To do this, make sure you've added the form to your assessment collection, then click on the three dots at the end of the row and choose Duplicate: ![](https://storage.crisp.chSome readers

• What is the Assessment Store?

  The Assessment Store is accessed by going to Settings -> Assessments and clicking on the shopping cart icon at the bottom right of the screen. It's a free repository of pre-built assessment forms that you can use throughout WriteUpp! If you don'tSome readers

• Can I edit the 'consent link' text?

  When you insert the "consent link" variable into an email for consent, the text inserted reads Review Consent Form: If you are using the consent portal to record digital consent for something like a privacy statement or a therapy agreement, you can quickly and easily edit the text that displays in the link. This can be done after the variable has been inserted into the body oSome readers

• What is a Smart Form?

  A Smart Form provides clinicians with the ability to send forms to clients to self complete before, during or after treatment.   These forms are created within WriteUpp using the Form Builder, a tool that allows you to create your own custom forms using a variety of different fields.  You can also use the free pre-built responsive assessment forms within the [Assessment Store](https://help.writeupp.com/en/article/what-is-tSome readers

• Do you have any suggested text for the consent email template?

  If you're sending out a GDPR consent email something along the following lines should work: Suggested text: --------------------START Dear xyz, GDPR (General Data Protection Regulation) is the most significant piece of privacy and data protection in twenty years. It takes effect on 25th May 2018 and from that date we are required to ensure that we gain a new data protection and privacy consent from all clients. In it (amongst other things) we confirm what information we hold about you and hoSome readers

• How do I import information from smart fields to the client summary?

  Once a form has been saved within WriteUpp, you'll be able to import information contained within any smart fields into the client summary. If a form contains smart fields, you'll see a new "Smart Import" icon to the bottom right of your screen: You'll also be able to import information directly from the notification that a smart form has been completed: ![](https://storage.criSome readers

• How do you favourite an assessment?

  Favourited assessments appear when you click on Create -> Form/Assessment. These are the assessments that you have chosen to make available to you and your team. If you don't see any assessments in your list don't worry. To favourite an assessment: Go to **Settings **-> Assessments From here you have one of two options: You can create your own Assessment forms usSome readers

• How do I manage locking for assessments & forms?

  From v2.13.5 (web) you have the ability to choose how assessments are locked in WriteUpp. Historically, assessments automatically locked after 24 hours and displayed with the status of "Read Only". This was a compliance precaution to ensure that there was no possibility (or inference if it went to court) that assessments could be retrospectively modified. You now have the ability to choose between: Automatically locking your assessments after 24 hours No automatic locking and maintainFew readers

• How do you record consent?

  We adopt the same approach in WriteUpp as we do with our NHS products. There are two places where consent can be recorded: Assessments When you create an assessment in the Form Builder you should add a checkbox at the start or end of the form saying something like "Patient Consent Granted". This can the be checked as and when the patient gives you consent during the assessment Notes Its somewhFew readers

• How do I add mandatory fields to an assessment?

  When collecting information from your clients, mandatory fields can be really useful in ensuring that you gather all of the information you need to. When creating or editing a form using the form builder, the following fields can be defined as mandatory: Text Paragraph Single Choice Multiple Choice Options List When creating a new form, you'll see a Mandatory option for all of the above field types: ![Few readers

• What is the difference between "classic" and "responsive" assessment forms?

  Classic assessments are the forms that were originally shipped with WriteUpp when it was launched in 2013. In 2015 we introduced the Form Builder because the existing "classic" forms Weren't printable Couldn't be customised by users Couldn't be used or viewed on a mobile device When we introduced the Form Builder we analysed which classic forms were used most frequently and we reproduced the most popular formFew readers

• How do I send a questionnaire to be completed by my client/patient?

  You can send forms to your patients to be completed by creating a Smart Form in WriteUpp using the Form Builder.  The sent form is completed by the patient on an online portal, and once saved it is automatically saved to their Patient Summary for you to review.Few readers

• How do I create a new copy of a read-only assessment?

  Sometimes you need to open a pre-existing read-only assessment. You may wish to do this if: Another member of staff needs to append something to the assessment Another member of staff needs to approve an assessment You want to record the same measure/score on multiple occasions over timeFew readers

• How do I move a field in the Form Builder?

  You can move either whole sections (f you have some in full width and some in split view) or individual fields within the form builder when editing an assessment form. To move a section of your form, find the section you'd like to move and click down on the Move button. Drag it to where you want it to be, then release: ![](https://storage.crisp.chat/users/helpdesk/website/3bdaa0c7caaa6800/image-2020-10-28-aFew readers

• Can I send a Smart Form to a third party?

  Yes, you can also send a Smart Form to a third party, or a next of kin, as long as: they are linked to the patient within WriteUpp you have both a mobile number and an email address for the intended recipient Next of Kin and Third party details are both added to the Patient tab of the Patient Summary page. Click on Edit Details to view and change the information. To link a third party to a patient, you must first create them as a third party in Settings -> **3rd PartieFew readers

• Why is my sent Smart Form read only?

  If you have sent a form to a client intending it to be used as a Smart Form, but the client receives it in a non-editable state,  it is most likely that you have opened the form first, and then sent it via Direct Message. Smart Forms must be sent directly from the favourite forms page by clicking on the icon at the end of the row of the form you wish to send, under the Smart form heading: ![](https://storage.crisp.chat/users/helpdesk/website/3bdaa0c7caaa6800/image-2020-09-04-at-14504-pFew readers

• Can I edit a Smart Form that has been completed by a client?

  Yes, you can.  Once a client has completed a Smart Form in the portal and hit Save, the completed Smart Form will be saved to the Forms/Assessments tab of the Client Summary.  You'll be able to identify a form completed by a client as their name will appear in the Completed By column. Click on the name of the form in the Type column to open it, and you'll see the data entered by the client on the portal. From here, you can add or edit any of the fields. Once you have saveFew readers

• Guide to completing an Assessment [Video]

  Here's a video showing how to complete an assessment:Few readers

• Can I create a copy of a custom assessment form?

  Yes, you can. To save you time, you have the option to create a duplicate copy of a custom form, which allows you to then make changes to a separate version while maintaining the integrity and layout of your existing form.   For example, you might already have set up an initial appointment form and you'd now like to create a review appointment form which contains some of the same or similar fields but is less comprehensive.   You can create a duplicate of your existing initial assessment formFew readers

• How do I know if consent has been granted?

  Once you have consent from your client (in person or via email) a log entry will be made in the privacy tab of their patient summary, as below. It shows the name of the form that has been consented, the way they have consented, who has consented and the relationship of the consenter to the client. If you click on the row you will be taken through to the EXACT details of the consenFew readers

• Adding a custom signature field to an assessment form

  WriteUpp's Form Builder includes a Signature field for you to use when creating assessment forms, which easily allows clients to mark their signature electronically. Alternatively, the previous workaround is still available for you to use. This involves using an annotation field to upload your own image, which clients then use the toolbar options to 'sign'. Uploading your own custom image allows you to choosFew readers

• How do I add some explanatory text when I send out the consent via email?

  It might be useful to add some explanatory text which will appear at the top of the patient consent portal. To add this text follow the steps below: Go to Settings, click on **More **and select **Privacy **from the drop-down: Either create a new consent form or click the 3 dots next to a preFew readers

• How do my clients complete a Smart Form?

  When you send a Smart Form, the recipient will receive two things as the form is sent via the direct message pathway: An email containing a link to the online portal An SMS containing an access code  As with a direct message, the email sent is simple and non-customisable and contains a Click here link to access the online portal:  ![](https://storage.crisp.chat/users/helpdFew readers

• How do I change the title of an assessment?

  To change the title of an assessment, simply follow the steps listed below:  Open Settings Click on the **Assessments **tab Click the 3 dots next to the assessment you'd like to change the name of and select **Edit ** from the drop-down Click into the field containing the current name of the assessment, and make the required changes Click the green **Publish & Exit **button at the bottom of the pageFew readers

• Can a client make changes once a Smart Form is saved?

  Put simply, no.  Once a client hits Save at the bottom of a Smart Form, the form is then saved to the Forms/Assessments tab of the Client Summary and the client cannot make any further changes from their end.  If the client clicks the link within their email after they have already completed and saved the Smart Form,  they'll be taken to the end screen displaying the confirmation that is has been completed.Few readers

• How do you complete an Assessment?

  To complete an Assessment for a client: Ensure that the patient is the Active Client and that their name appears in the top right hand corner Click on Create -> Form/Assessment You will be taken to the Favourite Forms page where you can choose the assessment that you wish to use. Complete the fields of the formFew readers

• How do I see the version history of a Smart Form?

  Once a Smart Form has been saved on the portal and therefore saved to the Forms/Assessments tab, you'll be able to see the history of changes made. From the Forms/Assessments tab of the Patient Summary page,  click on the name of the form under Type to open it and at the bottom of the screen, click on View History. You'll then see a modal detailing the history of the form and the changes made, with multiple entries for each batch of saved changes to the form: ![](https://sFew readers

• How do I know if a client has completed a smart form?

  Once a client has completed a Smart Form, you'll receive a notification within WriteUpp to let you know, accessed by clicking on your username at the top right of the screen. By clicking Go to Form within the notification, you'll be able to go straight to the completed form. You'll also be able to go to the Forms/Assessments tab within the Client Summary and click on the relevant form.  Completed Smart Forms will contain the name of the client in the Completed By column: ![](hFew readers

• Can I populate the client summary from a smart form?

  You can populate certain fields of the client summary using 'Smart' fields that have been added to an assessment template to capture client demographics. The fields that can be populated from a smart form are: Title First Name Surname Date of birth (in the format dd/mm/yyyy) Gender Home address City Postcode Language Ethnicity Home phone Work phone Mobile phone Email Next of Kin Name Next of Kin Relationship Next of Kin phone number Next of Kin mobile numbeFew readers